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YOUR CART

money, FAQs,T&Cs

The next block (September 2018) is running a little differently. Please email me for details! 

hello@melanieirons.com



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This page will make more sense if you've already looked over this page: Options

Here's all the gossip about terms and conditions, frequently asked questions, and payments

Bank details are as follows: 

Melanie Irons
BSB 06 7002
Account Number 0068 8306


The shared booking spreadsheet
Would you like to see a sample booking spreadsheet? 
Sure. Here you go! 
Can't get access? It will work if you have a Gmail email already. If not: set up a free Google account right here  and you're good to go


The Fiver ($75) - the fine print
You can come to any five live or virtual classes: any of the face-to-face classes and the Thursday online classes
You can't sign up for the Recorded Classes
You can't sign up for the Bonus Classes
You can chop and change as much as you want
If you 'run out' of sessions before the block ends let me know - we can arrange another little pass for you to use up in the final week or two
If your regular class happens to get full or cancelled (see below) - please squeeze into something else!
You can spread these classes out however you want: eg, two in Week 1, one in Week 2, none in Week 3, none in Week 4, two in Week 5
You cannot 'roll over' any classes to the next block. Once the block ends, those classes are gone


The Everything ($120) - the fine print
You can come to anything and everything
Maybe at the start of the block, aim to do around two face-to-face sessions a week, plus maybe the Thursday online class and a few recorded ones. Then once we are away into the block and there's free spots snap them up!
Chop and change as much as you like
If more than one person in your household does Pilates with me, read below please

Casual ($20) - the fine print
If you think you can only get to one or two over the block, cool. Better than nothing!! Legend!
Email me and let me know what you want to try to come to
If there is room I will add you to the sheet!
You only get access to the face-to-face classes or the Thursdsay online live class. You don't get access to the Bonus Classes and you don't get access to the Recorded Classes
As soon as I confirm I have reserved you a spot, you need to pay straight away, and you are locked in
No chopping and changing for Casuals.


You want to start but the block has already started
That's fine! Email me and we will get you going (and work out $$ accordingly) 


Cancelled classes
Kensington Pilates is a really personal service because you just get me
That of course has a down side... as I don't have any back ups when life gets in the way!
On those very rare days I have to cancel a class due to sick baby or household falling apart, we now won't have to stuff around with keeping track of credits
I had to cancel about 3 classes last year, so it's pretty rare

If I have to cancel a class, it will just be cancelled. If I can I will try add a bonus class somewhere but sometimes I just can't make it happen. So that class is just gone. Find another one over the block!
I will give as much notice as possible when a class won't be on
Give me a hard time and I will give you Hundreds

You keep showing up and not putting your name down
If the class is over-booked I will certainly go through the roll call and kick out anyone who is not on the list! Oh golly, what an awkward scene. I will take a roll call each class anyway so please don't be naughty

You are disorganised and flap around and show up randomly and don't show up randomly
Ain't nobody got time for that. Sort yourself out!
I expect you to need to move a few bookings around each block - that's cool! But try not to be changing every two minutes!

You keep putting your name on the sheet and not showing up
I'll be auditing the sheet regularly
You and me, we will be having a little chat...

You want to start but the block has already started
Talk to me. If there's room we will get you started!

You bought The Fiver but you are sneaking into extra classes...
Nope. That's not our style!
Please keep track of your classes carefully, and I will audit the sheet regularly

You have the password to the recorded classes and you've given it to someone else
Really?
Why would you steal from me, when I'm so nice and cheap already?!

You and your partner/child both do Kensington Pilates
Be nice. Both of you need to pay for the service
Access to the recorded sessions is not 'one per household'. It's one per participant
Pets exempt

You just want access to the recordings, and not do any other classes
I would really like to still see you in the flesh or live on my screen at least a few times a block!
Recorded sessions are a value-add for the people doing other classes: they aren't my 'core business'
If you just want Pilates videos: get on YouTube. There are so many of them!
If you really just want the recordings, sign up for The Everything and just don't book many face-to-face classes

You are worried you won't get all the classes you want
This could happen. You may get MOST classes you want but not ALL. But we will see how the first block goes and I will make changes if I need to! I'm also planning on only letting about 60 people join each block so there should be wiggle room

You don't have a Gmail email and can't get into the doco
Easy. Set up a free Google account - go here

You want to access the spreadsheet on your phone
You can! 

You aren't sure if someone else is typing into the same cell as you!
If someone is 'active' in a cell in the spreadsheet, it will have a coloured box around it


"Rolling Over"
Classes cannot be rolled over the next block. Each block is a fresh start!
We will still do Rollovers in class, though, nice try

Payment extensions
If you need an 'extension' just lemme know! You can't help it if your subscription fee for Achitectural Digest Magazine is due on the same day as Pilates payments are due

You're not happy about something
Talk to me! 

Get in touch

hello@melanieirons.com
​0438 330 998
© COPYRIGHT 2015. ALL RIGHTS RESERVED.